➤ Project Workflow

How does onboarding work?

It starts with a message. Then comes a focused brief, a custom quote, and a clear timeline.

What happens if a deadline is delayed?

Timelines are planned realistically. If delays occur, they’re communicated immediately with updated expectations.

Are project updates provided during the process?

Yes. Clients receive updates at key milestones, including status summaries and what’s next.

Is everything tested before launch?

Yes. Testing covers speed, mobile responsiveness, functionality, and browser compatibility.

Is training provided after delivery?

Yes. Training sessions are available so your team can manage the site or tools without friction.

Is post-launch support available?

Yes. We offer care plans that include updates, backups, security checks, speed optimization, and on-demand tech help.

How is quality ensured?

Every deliverable is reviewed and approved by Kaloyan. Nothing goes live unless it meets internal standards.

➤ Marketing, Content & Social Media

Do you offer content or marketing support?

Yes. We assist with copywriting, SEO-driven content, campaigns, email flows, landing pages, structure, and tone alignment with your goals.

Do you manage social media content?

Yes. We create post calendars, write content, schedule posts, and manage engagement.

➤ Platforms & Tools

Which platforms and tools do you use?

We build primarily on WordPress and WooCommerce – using Elementor, Gutenberg, or UX Builder depending on what fits best in terms of speed and long-term maintainability.

Can existing websites be improved or fixed?

Yes. The “Site Support” service includes bug fixes, speed optimization, cleanup, updates, or partial redesigns.

➤ Support, Revisions & Ownership

Do you offer one-time or smaller-scope services?

Yes. We handle quick fixes, consulting, audits, or focused tasks without requiring a full project commitment.

How many revisions are included?

Two rounds of revisions per deliverable. Extra revisions can be arranged if needed.

Who owns the scripts or tools created?

Full ownership is transferred after completion. You get all files, code, and documentation.

➤ Clients & Communication

Do you work with international clients?

Yes. Most of our clients are remote. Time zone coordination and online delivery are fully supported.

Why isn’t a phone number or email listed?

To stay focused and avoid spam, all requests go through our contact form. Direct access is shared once we begin working together.

➤ Pricing & Payments

Are your prices listed publicly?

Yes. All base pricing is available on our site. For custom work, a detailed proposal is provided after a short brief.

Are flexible payment schedules available?

Yes. Most projects follow a 3-step payment plan, but larger scopes can be split into more milestones if needed.

Which payment methods are accepted?

Bank transfer, PayPal, and Stripe – you choose what works best.

➤ Contact Us

Still have questions? Reach out at https://optimnest.com/contact/