How does onboarding work?

It starts with a message. Then comes a focused brief, a custom quote, and a clear timeline.

Are project updates provided during the process?

Yes. Progress is shared through the Client Portal, where you can track milestones, status updates, and upcoming steps in real time. You’ll also receive direct summaries at key stages to stay fully in sync.

Is everything tested before launch?

Yes. Testing covers speed, mobile responsiveness, functionality, and browser compatibility.

Is training provided after delivery?

Yes. Training sessions are available so your team can manage the site or tools without friction.

Is post-launch support available?

Yes. We offer care plans that include updates, backups, security checks, speed optimization, and on-demand tech help.

Is everything tested before launch?

Yes. We test speed, mobile responsiveness, functionality, and browser compatibility before going live.

Do you offer content or marketing support?

Yes. We assist with copywriting, SEO-driven content, campaigns, email flows, landing pages, structure, and tone alignment with your goals.

Can you fix or improve an existing website?

Yes. Our “Site Support” service includes bug fixes, speed optimization, cleanup, updates, and partial redesigns, no full project required.

How many revisions are included?

Two rounds per deliverable. Additional revisions can be arranged if needed.

Who owns the scripts or tools created?

Full ownership is transferred after completion. You get all files, code, and documentation.

Do you work with international clients?

Yes. Most of our clients are remote. Time zone coordination and online delivery are fully supported.

Why isn’t a phone number or email listed?

To stay focused and avoid spam, all requests go through our contact form. Direct access is shared once we begin working together.

How do payments work?

All base pricing is listed on our site. Payments can be made by bank transfer, PayPal, or Stripe. Larger scopes can be split into milestones if needed.

➤ Contact Us

Still have questions? Reach out at https://optimnest.com/contact/